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What has it taken to provide trusted heating and cooling services in the Downers Grove, IL, area since 1977? Determination, excellence, honesty, transparency, and technical expertise are just a few reasons Fire 'n' Ice Heating & Cooling Inc. has earned the trust of the local homeowners and businesses.
We’re proud to share that our efforts have not gone unnoticed: for the eighth time, we have earned the Carrier President’s Award. Exceeding industry standards in technician qualifications, customer service, and satisfaction has gotten us to where we are today.
Read on to learn more about this achievement and how our commitment to customer satisfaction helped us earn this award.
What is the Carrier President’s Award?
With all this talk about the Carrier President’s Award, you might wonder what this honor entails and what it means to us at Fire 'n' Ice Heating & Cooling Inc.. Carrier established the Carrier President’s Award to honor Carrier factory-authorized dealers who demonstrate excellence in customer satisfaction, operations, and business management.
In order to work on equipment manufactured by Carrier, a factory-authorized dealer must undergo extensive training in order to attain the level of expertise required. As a leader in the HVAC industry, we have demonstrated the level of excellence, competence, and customer service required to be evaluated for this prestigious award.
What does it mean to be a Carrier Factory Authorized Dealer?
Becoming a Carrier Factory Authorized Dealer isn’t easy. From investing in education and training to staying current with industry standards, keeping up with licensing requirements and insurance, and maintaining exemplary customer service reviews, the work doesn’t stop. Carrier wants only the best dealers working with homeowners. As a Carrier factory-authorized dealer, we are evaluated yearly to earn this prestigious award.
- Solutions oriented: All factory-authorized dealers are trained to recommend and identify home comfort solutions based on individual needs.
- Energy conscious: All factory-authorized dealers provide systems that are energy-efficient, quiet, environmentally friendly, and reliable.
- Customer service guarantee: All factory-authorized dealers offer a 100% satisfaction guarantee to correct any problems with a system within one year of installation.
Fire 'n' Ice Heating & Cooling Inc. is proud to be a Carrier factory-authorized dealer, providing these expert services and stellar customer service as well as our unique qualities, providing services as a local business in Downers Grove.
What does it take to earn a Carrier President’s Award?
Only a handful of Carrier factory-authorized dealers earn the coveted Carrier President’s Award every year. These dealers are evaluated on customer satisfaction, business operations, business management, and expertise in HVAC services. Based on those scores, the dealers with the highest marks are eligible to win. Typically, that includes 10 to 20 dealerships.
Award-Winning Service Isn’t Just a Phrase—Here’s How We Prove It Every Day
Our service isn’t award-winning by chance; it’s the result of decades of hard work, ongoing training, and a genuine commitment to you and our customers! Factory-authorized dealers must emulate key qualities in customer satisfaction, operations, and technical expertise.
But what does that look like in layman’s terms? For Fire 'n' Ice Heating & Cooling Inc., it means going above and beyond for our customers, keeping their home comfort systems in optimal condition all year.
Why Carrier chose us—and why homeowners do too
Through our expert and efficient operations, highly trained technicians, and excellent customer service, we’ve earned our reputation as one of the top heating and cooling companies in Downers Grove and the nearby areas. Our eight Carrier President’s Awards are evidence of the dedication and integrity of our work ethic.
- Technical expertise: Our NATE-certified technicians have a minimum of 15 years of experience in the field, so you know they’ll be able to find solutions to your problems.
- Operational excellence: We’re a BBB-accredited business with an A+ Rating and a Complaint-Free Award. Plus, we service all makes and models and offer 24/7 emergency services.
- Customer satisfaction: We put customers’ needs first and always seek to help. Take a look at our reviews and testimonials to learn what our customers have to say!
Customer service ratings
After each heating and cooling service, whether a repair, installation, or maintenance service call, we ask customers to provide a rating based on our technician’s performance. We pass those ratings on to the Carrier Corporation, giving them insight into customers’ satisfaction with our services. We’re also invested in these ratings and want to ensure we’re always providing you with the best service possible.
Operations evaluation
A review of operational excellence means taking stock of how efficiently we provide services to customers, how quickly we begin work, and how we communicate among suppliers, internal teams, and the customer to ensure a job well done.
We provide 24/7 emergency repairs to ensure we always offer customers fast help. If we need to replace our stock of supplies in order to fix your heating and cooling system, we’ll open lines of communication with suppliers to fulfill your request in just a few business days.
Choosing Experience, Excellence, and a Name You Can Trust
Choosing an HVAC provider means choosing a partner you trust in your home. With eight Carrier President’s Awards and decades of local experience, Fire 'n' Ice Heating & Cooling Inc. is proud to deliver industry-leading comfort backed by honesty, quality, and care.
Fire 'n' Ice Heating & Cooling Inc. is proud to be built on hard work, reputation, and family. Call us today for information on our heating and cooling services in Downers Grove!
2455 Wisconsin Avenue