At Fire 'n' Ice Heating & Cooling, Inc., we’re proud to be honored by the Carrier Corporation as one of its 2021 winners of the Carrier President’s Award. This award is only given to Carrier authorized dealers who have demonstrated excellence in business, management, customer satisfaction, operations, and heating, ventilation, and air conditioning expertise. Only companies whose technicians have completed rigorous training are considered for this award. Here’s what our team at Fire 'n' Ice Heating & Cooling, Inc. in Downers Grove, IL, has done in order to earn this prestigious award from the Carrier Corporation.

About the Carrier President’s Award

Each year, the Carrier Corporation reviews its authorized dealers. It takes a look at dealership metrics and statistics in order to evaluate which heating, ventilation, and air conditioning companies are providing exemplary service. Out of hundreds of authorized Carrier dealers in the United States, only about 10 to 20 dealerships are selected to win this award. The dealerships that win this award have special access to additional training for employees and other incentives to keep doing a great job.

Customer Satisfaction

Customer satisfaction is a top priority of Fire 'n' Ice Heating & Cooling, Inc., and it’s also important to the Carrier Corporation. Each time we perform a repair, maintenance, or installation service at a home or business, we conduct a customer satisfaction survey with the home or business owner. We want to know if we met or exceeded our customers’ expectations. It’s also important to us to know whether or not the customer would choose us again and if they would recommend us to a neighbor, coworker, friend, or family member in need of residential or commercial heating, ventilation, and air conditioning services. Carrier takes customer satisfaction seriously, and we provide them with our survey answers so that they can determine how well we’re serving our community.

Operations Excellence

Operations excellence is also important to Carrier and to Fire 'n' Ice Heating & Cooling, Inc.. By operations excellence, we mean how quickly and efficiently we’re able to serve our customers, how long it takes us to complete a work order, and how well we communicate with our customers, suppliers, and other partners. Because we offer 24/7 emergency service, we’re able to provide an excellent response time to urgent situations. Our same-day repairs make us a favorite among local home and business owners for whom it would be risky to wait days or even weeks to have their heating or cooling system fixed. Our open lines of communication with Carrier and other suppliers means that if a heating or cooling system needs a replacement part that’s not in our fleet of service vehicles or warehouse, we can get it shipped overnight. Repairs that can’t be done on the same day are almost always completed on the next business day.

Leadership in Business Management

When our employees are happy, they provide the best possible level of customer care. We fully vet our employees to make sure that they’re going to do a great job with heating, ventilation, and air conditioning services for our customers. We make sure that our technicians are professional, thorough, and respectful. We do the same for our office staff. When you call us to schedule a repair or maintenance visit, the person who answers the phone will be friendly, knowledgeable, and respectful of you and your time. You can always count on us to get the answers you need and provide you with reliable and helpful information.

HVAC Expertise

Winners of the Carrier President’s Award are also rated on HVAC expertise. We’re Carrier authorized dealers, servicing all makes and models. Our employees stay up-to-date on the latest technology and features of new Carrier heating, ventilation, and air conditioning systems. We also stay on top of industry developments and news. This allows us to provide top-notch service. By staying on top of industry trends and developments, we can make helpful recommendations and provide you with cost-effective services.

The Carrier President’s Award is only given to a few companies each year. We’ve worked hard to earn this achievement. When you pick us, you can have confidence knowing that your heating and cooling system is in capable hands. Fire 'n' Ice Heating & Cooling, Inc. is the trusted provider of indoor air quality solutions and heating and cooling repair, replacement, and installation services. If you’re a business owner in Downers Grove, you can also turn to us for reliable commercial heating, ventilation, and air conditioning services. For more information about the Carrier President’s Award and the 2021 award winners, get in touch with us at Fire 'n' Ice Heating & Cooling, Inc. today.

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